All Jet2holidays.com passengers (excluding infants) are entitled to 1 peice of luggage free of charge. Your allowance is 17kgs per person if you booked on or prior to 19th October 2008 and are departing before 31st March 2009. If you booked on or after 20th October 2008 or you are departing on or after 31st March 2009 your allowance is now 22 kgs per person - any additional kgs will be charged at £6 / €9 / CHF 14.40 CZK 270 / NOK 72 / PLN 36 per kg. Additional bags up to a maximum of 25kgs per passenger can be booked online at Jet2.com - using the reference number quoted on your flight voucher which is an attachment on your confirmation e-mail. For information of baggage allowance for infants please see the Travelling with children section.

Please note: Jet2.com shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage, including fragile or perishable items, items having a special value, such as money, house and car keys, jewellery, precious metals, cameras, computers, personal electronic devices including iPods, business documents or other valuables, passports and other identification documents, or samples. Please see jet2.com’s full General Conditions of Carriage, which are available on their website at www.jet2.com.

Although Infants do not receive an allowance we are happy to carry one of the following free of charge: - Pushchair, Pram, Buggy, or Car Seat, we will also carry a small amount of nappies for carriage in the aircraft cabin

Please note: If you are planning to take part in any sporting activities whilst on your Jet2holidays.com holiday, and wish to take your own equipment with you, you will need to pre-book the space with the airline. Therefore please remember to book for carriage of sporting equipment at the time of making your holiday booking. If the decision is made after you have made your booking please e-mail amendmybooking@jet2holidays.com quoting your booking reference and the number of pieces you wish to carry.

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You are permitted one small piece of hand baggage of not more than 10kg and dimensions not in excess of 50x38x26cm (these dimensions are different to those stated on the DFT website, due to size constraints on our aircraft). It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa.

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It is important that you arrive on time with your flight voucher and must present valid documentation, matching the names on your reservation, for travel for all flights, including UK domestic flights. In order to ensure compliance with Immigration and other governmental authorities Jet2holidays.com passengers are required to travel with a valid passport, and any necessary visas where required, on all international flights. Please note that if your photographic ID is damaged it may not be accepted.

It is your responsibility to ensure that you have all the necessary valid documentation including visas to meet the immigration authorities’ requirements of your destination country. Please note that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you.

The Foreign and Commonwealth website is a useful source for travel information. Visit www.fco.gov.uk/travel.

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When making your booking you will have a chosen method of transfer and will have received a transfer voucher in your documentation. The transfer voucher gives you details of the company that will transfer you to your accommodation and collect you on return. Please note that you need to take a copy of the transfer voucher with you when you travel.

Jet2holidays.com are not responsible for getting you to your accommodation if you have chosen not to pre-book a transfer.

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Emergency services
Jet2holidays.com has a 24hr emergency duty office available to all customers. Details of which are supplied in the holiday confirmation documents you will receive once you have confirmed the holiday.

Does my holiday include a rep service?
Jet2holidays.com include the use of our 24hr duty office, we do not have the services of a resort representative.
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