Jet2 Cheap Holidays

Affiliate Website from www.123holiday.co.uk

Jet2holidays customer questions


 

 

What is my Checked baggage allowance?

 

 

All Jet2holidays passengers (excluding infants) are entitled to 1 piece of luggage free of charge. Your allowance is 22kgs per person baggage and 10kg hand baggage - any additional kgs will be charged. Additional bags can be booked online at Jet2.com - using the reference number quoted on your flight voucher which is an attachment on your confirmation e-mail. For information of baggage allowance for infants please see the Travelling with children section.

Please note: Jet2.com shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage, including fragile or perishable items, items having a special value, such as money, house and car keys, jewellery, precious metals, cameras, computers, personal electronic devices including iPods, business documents or other valuables, passports and other identification documents, or samples. Please see jet2.com’s full General Conditions of Carriage, which are available on their website at www.jet2.com.

Although Infants do not receive an allowance we are happy to carry one of the following free of charge: - Pushchair, Pram, Buggy, or Car Seat, we will also carry a small amount of nappies for carriage in the aircraft cabin

Please note: If you are planning to take part in any sporting activities whilst on your Jet2holidays holiday, and wish to take your own equipment with you, you will need to pre-book the space with the airline. Therefore please remember to book for carriage of sporting equipment at the time of making your holiday booking. If the decision is made after you have made your booking please e-mail amendmybooking@Jet2holidays quoting your booking reference and the number of pieces you wish to carry.

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What is my hand baggage allowance?

 

You are permitted one small piece of hand baggage of not more than 10kg and dimensions not in excess of 50x38x26cm (these dimensions are different to those stated on the DFT website, due to size constraints on our aircraft). It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa.

 

 

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What ID do i need to travel with Jet2?

 

It is important that you arrive on time with your flight voucher and must present valid documentation, matching the names on your reservation, for travel for all flights, including UK domestic flights. In order to ensure compliance with Immigration and other governmental authorities Jet2holidays passengers are required to travel with a valid passport, and any necessary visas where required, on all international flights. Please note that if your photographic ID is damaged it may not be accepted.

It is your responsibility to ensure that you have all the necessary valid documentation including visas to meet the immigration authorities’ requirements of your destination country. Please note that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you.

The Foreign and Commonwealth website is a useful source for travel information. Visit www.fco.gov.uk/travel.

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How do I get from the airport to my hotel?

 


When making your booking you will have a chosen method of transfer and will have received a transfer voucher in your documentation. The transfer voucher gives you details of the company that will transfer you to your accommodation and collect you on return. Please note that you need to take a copy of the transfer voucher with you when you travel.

Jet2holidays are not responsible for getting you to your accommodation if you have chosen not to pre-book a transfer.

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What happens if i need a holiday rep?

 

Emergency services
Jet2holidays has a 24hr emergency duty office available to all customers. Details of which are supplied in the holiday confirmation documents you will receive once you have confirmed the holiday.

Does my holiday include a rep service?
Jet2holidays include the use of our 24hr duty office, we do not have the services of a resort representative.
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What do I do if I need to complain?

 

At Jet2holidays we take every step to ensure excellent customer experience. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address:

The Customer Care Team
Jet2holidays
P O Box 314
Yeadon
Leeds
LS19 9DY

Contact Jet2holidays

To make a booking www.Jet2holidays or call 0800 408 5599
Hotel/Resort Information www.Jet2holidays or call 0800 408 5599
Transfer Problems Please see details in the voucher received when booking  
Emergency Contact details whilst on holiday Please see details in the voucher received when booking  
Customer Service Issues amendmybooking@Jet2holidays or call 0800 408 5597
 

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Do I get tickets?

 

Jet2holidays will send a pack of documentation as attachments to an e-mail, sent to the email address you registered when making the booking. This will be sent as soon as the holiday has been paid in full and will include;

Booking confirmation / Flight voucher / accommodation voucher / transfer or car hire voucher / customer care document / Terms and Conditions

Jet2.com is a ticket less airlines, therefore all you will need is the voucher attached to the confirmation email. PLEASE REMEMBER TO PRINT OFF A COPY AND TAKE IT WITH YOU WHEN YOU TRAVEL - YOU WILL NEED IT FOR BOTH OUTBOUND AND INBOUND FLIGHTS.

YOU WILL ALSO NEED A COPY OF THE ACCOMMODATION VOUCHER AND TRANSFER VOUCHER FOR THESE SERVICES ON ARRIVAL.

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